Statement of Guiding Principles

We are a Not for Profit Charity, proudly serving the needs of the Community throughout Ireland since 1876

Nursing and Residential Care

Statement of Guiding Principles

The Sisters of Nazareth and Nazareth Care Ireland are registered charities who undertake the practice of fundraising. We are fully committed to achieving and maintaining the standards contained within the Statement of Guiding Principles for Fundraising developed by Irish Charities Tax Research Ltd (ICTR) and has formally discussed and adopted the Statement at a Regional Council meeting (6^th July 2016.)

Guidelines are issued by the Charities Regulator pursuant to section 14(1) (i) of the Charities Act 2009, to encourage and facilitate the better administration and management of charitable organisations (charities).

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Policy of the Sisters of Nazareth and Nazareth Care Ireland

That all persons (whether paid or voluntary) involved with fundraising do so to the highest standards of accountability, openness and public probity as possible
That all funds raised from all initiatives, sponsors, donors and other sources are fully, accurately and promptly recorded in the company’s financial records
To respect the rights, dignity and privacy of our supporters, clients and beneficiaries
To act in an honest manner and be truthful in all our dealings
To be open and transparent in relation to how we utilise the funds raised in aid of the Sisters of Nazareth and Nazareth Care Ireland
To report on current fundraising activities in the Annual Report
To have a Donor Charter

Donor Charter

Fundraising is playing a vital role in enabling the Sisters of Nazareth and Nazareth Care Ireland build and adapt houses for the future. The Sisters of Nazareth and Nazareth Care Ireland appreciate very much the generous contributions from our many supporters.

The Sisters of Nazareth and Nazareth Care Ireland are committed to upholding the Statement of Guiding Principles for Fundraising available on ICTR.ie.

Our pledge to our Donors is that we promise to treat all our Donors with respect, honesty and openness.

The Sisters of Nazareth and Nazareth Care Ireland commit to being open, transparent and accountable so that our Donors can have full confidence in the organisation

The Sisters of Nazareth and Nazareth Care Ireland commit to you, our Donors and prospective Donors to:

Inform our Donors of our mission and how the organisation will use the donated resources
Inform our Donors of the identity of those serving within the Irish region of the Sisters of Nazareth and Nazareth Care Ireland
Have access to the organisation’s most recent financial reports
Effectively apply our Donor gifts for their intended purposes
Acknowledge and receipt all donations
Handle donations with respect and confidentiality
Expect that all relationships with individuals representing the Sisters of Nazareth and Nazareth Care Ireland will be dealt with professionally
Welcome positive and negative feedback
Be open, honest and accountable to any queries you may have about the Sisters of Nazareth and Nazareth Care Ireland
Be informed whether those seeking donations are volunteers, employees or third party agents
(Anyone fundraising on behalf of the Sisters of Nazareth and Nazareth Care Ireland will inform prospective donors of their status, i.e. volunteers, employees or third party agents)

Feedback and Complaints Procedure

The Sisters of Nazareth and Nazareth Care Ireland endeavour to live out the Gospel and our Core Values in everything we do. These values give the Nazareth Houses and all our ministries their special spirit. The Sisters of Nazareth and Nazareth Care Ireland are absolutely committed to ensuring that all our communication with the general public is to the highest standard. The Sisters of Nazareth and Nazareth Care Ireland welcome both positive and negative feedback. The Sisters of Nazareth and Nazareth Care Ireland are committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising.

The Sisters of Nazareth and Nazareth Care Ireland commit to:

We deal with any complaint quickly, politely and respectfully.
We treat every complaint seriously whether made by telephone, letter, fax, email or in person.
We investigate and respond to all complaints accordingly.
We adapt Policies and Procedures as required on the basis of outcomes and use them to inform best practice.

If you have a complaint, please contact:

Mr. John O’Mahoney CEO

Nazareth Care Ireland,
Head Office,
Malahide Road,
Dublin 3.
Phone: 01 833 8205
Email: john.omahoney@nazarethcare.com

What happens next?

If you complain in person or over the phone, we will make every effort to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and give you a new deadline.

What if the complaint is not resolved?

If you are not happy with our response, your complaint will be directed to the Regional Superior of the Sisters of Nazareth. She will ensure that your appeal is considered at Regional Management and will respond within two weeks.

Nursing and Residential Care