The Sisters of Nazareth and Nazareth Care Ireland endeavour to live out the Gospel and our Core Values in everything we do. These values give the Nazareth Houses and all our ministries their special spirit. The Sisters of Nazareth and Nazareth Care Ireland are absolutely committed to ensuring that all our communication with the general public is to the highest standard. The Sisters of Nazareth and Nazareth Care Ireland welcome both positive and negative feedback. The Sisters of Nazareth and Nazareth Care Ireland are committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising.
The Sisters of Nazareth and Nazareth Care Ireland commit to:
- We deal with any complaint quickly, politely and respectfully.
- We treat every complaint seriously whether made by telephone, letter, fax, email or in person.
- We investigate and respond to all complaints accordingly.
- We adapt Policies and Procedures as required on the basis of outcomes and use them to inform best practice.
If you have a complaint, please contact:
Mr. John O’Mahoney CEO
Nazareth Care Ireland,
Phone: 01 833 8205
What happens next?
If you complain in person or over the phone, we will make every effort to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and give you a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, your complaint will be directed to the Regional Superior of the Sisters of Nazareth. She will ensure that your appeal is considered at Regional Management and will respond within two weeks.